We realize that shipping charges are expensive. We only charge the actual cost of shipping add NO handling fees to the shipping. We try to keep the costs down not not adding extras like catalogs or advertising to your package.
We ship by UPS and the US Postal Service. We do ship by First Class Mail however we recommend that you do not use the First Class shipping if you are in a hurry. 1 to 4 weeks must be allowed for delivery especially if you are not in the United States. International shipments can take up to 45 days by US Postal mail.
USPS – Priority Mail Delivery normally takes 2 to 5 business days to receive your package from the time it is shipped from Everbrite, Inc. This is not a guaranteed delivery because the US Postal Service is not guaranteed.
First Class Mail is available for small packages. Express mail is also available. The U.S. Postal Service does not guarantee transit or delivery times for Priority Mail or First Class Mail. Please know that we ship all packages in a timely manner.
DHL and UPS is available for International Shipments. We can also ship by US Post Office.
Only orders one gallon or less of liquid can be shipped by mail. DOT regulations require that Aerosol cans cannot be shipped air and MUST be shipped by UPS Ground. The California formulations (faster drying) of Everbrite and ProtectaClear must also be shipped Ground.
For orders shipped outside the continental United States, please contact our offices if you have questions. Often, you can choose your country on our secure online store. Email us or call +916-852-0200.
Returns and Exchanges
Everbrite, Inc. Return and Cancellation Policy
Returns are accepted if all of the following apply:
• Customer has Proof of Purchase. This includes a copy of or original sales receipt.
• Return is made within 120 days of purchase.
• The item(s) is unopened and is in original condition, as when purchased. Opened cans of liquid coating cannot be returned because they leak during shipping if opened.
•We will credit your account for the items returned in good condition. There is no restocking fee. Customer is responsible for return shipping charges.
• You must call our office for authorization to return any package. We will give you the correct return address. Please call 916-852-0200 (Direct) or 800-304-0566 (Toll-Free).
Please make sure to package the products with plenty of packing material so the items are protected from damage.
For Customer Service or for Technical help, please call 916-852-0200 (Direct) or 800-304-0566 (Toll-Free), Monday through Friday, between the hours of 8:00am to 4:30pm PST. Please let us know if you have any questions or comments regarding your refund.
Canceling an Order Before it is Shipped.
Customer satisfaction is important to all of us at Everbrite, Inc. We will ship your merchandise as quickly as possible. If your order has not yet shipped we can cancel it for you. If your order is canceled before it ships we will refund the entire amount to your credit card (shipping charges and taxes, if applicable, are included.)