Shipping and Returns
We realize that shipping charges are expensive. We only charge the actual cost of shipping and we do NOT add any handling or any other fees to the shipping.
We ship by UPS and the US Postal Service. When you add items to your cart, there is a Shipping Calculator button on the page so you can see the shipping options available. Orders placed after 2:00 p.m. Pacific Time may be shipped the next business day.
The following shipping options are available:
​USPS (in the Continental U.S.)
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US Postal Service - Ground Advantage and Priority Mail are NOT Guaranteed.
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USPS Ground Advantage - Not Guaranteed formally known as First Class Mail.
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Priority Mail -Not Guaranteed - Full tracking.
Note: Delivery timeframe delays due to weather and unforeseen events can occur.
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UPS
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For those in a rush, opting for UPS shipping might be worth considering. However, it's important to note that UPS is not guaranteeing delivery times at the moment. Delivery duration varies based on your specific location and the selected service level. Our shipments originate from Northern California, and for destinations in the Eastern U.S., Ground shipping typically takes 4-5 business days, although this can be affected by weather or storms. Please refer to the map below for approximate transit times.
Aerosols and CA Formulations Require Ground Shipment: DOT regulations require that Aerosol cans can not be shipped by air and MUST be shipped by ground. You can choose UPS Ground or USPS Ground Advantage for delivery of aerosols.
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The California formulations (faster drying) of all coatings must also be shipped by ground.
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Other Limitations:
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Packages through the US Mail have a limitation of one gallon of liquid. If you order more than a gallon of liquid by mail, your order will arrive in separate packages.
NOTE for International Customers: In addition to the shipping charges you pay, there will be charges that must be paid prior to delivery, which may include tax, duties and brokerage fees. These are assessed by the destination country and are out of our control. We strongly suggest that you purchase from our International Distributors if possible. Click Here for a link to our Distributor Page
Contact Customer Services
For Customer Service or Technical help, please call 916-852-0200 Monday through Friday between the hours of 8:00a.m. to 5:00p.m. Pacific Time. We are happy to help you with your project or to figure out what you need.
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Please call us at 916-852-0200 if you have any questions.
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Everbrite, Inc. Return and Cancellation Policy
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​Returns are accepted if all of the following apply:
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• You must call our office for authorization to return any package. We will give you the correct return address. Please call 916-852-0200.
• Customer has Proof of Purchase.
• Return is made within 120 days of purchase.
• Customer is responsible for return shipping charges.
• The item(s) is unopened and is in original condition, as when purchased. Opened cans of liquid coating cannot be returned because they leak during shipping if opened.
• We will credit your account for the items returned in good condition. There may be a restocking fee.
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​Please make sure to package the products with plenty of packing material so the items are protected from damage. Once we receive the undamaged package back, we will issue a refund for the products returned.
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For Customer Service or for Technical help, please call 916-852-0200 Monday through Friday, between the hours of 8:00am to 5:00pm PST. Please let us know if you have any questions or comments regarding your refund.
Canceling an Order Before it is Shipped:
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Customer satisfaction is important to all of us at Everbrite. We will ship your merchandise as quickly as possible. If your order has not yet shipped, we can cancel it for you. If your order is canceled before it ships, we will refund the entire amount to your credit card (shipping charges and taxes, if applicable, are included.)
Privacy Policy and Terms of Use
COPYRIGHT
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LICENSE AND SITE ACCESS
Everbrite, Inc. grants you a limited license to access and make personal use of this site and not to download (other than page caching) or modify it, or any portion of it, except with express written consent of Everbrite, Inc.. This license does not include any resale or commercial use of this site or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this site or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of Everbrite, Inc. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of Everbrite, Inc. and our affiliates without express written consent. You may not use any meta tags or any other "hidden text" utilizing Everbrite, Inc.’s name or trademarks without the express written consent of Everbrite, Inc. Any unauthorized use terminates the permission or license granted by Everbrite, Inc. You are granted a limited, revocable, and nonexclusive right to create a hyperlink to the home page of Everbrite, Inc. so long as the link does not portray Everbrite, Inc., its affiliates, or their products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any Everbrite, Inc. logo or other proprietary graphic or trademark as part of the link without express written permission.
YOUR ACCOUNT
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REVIEWS, COMMENTS, EMAILS, AND OTHER CONTENT
Visitors may post reviews, comments, and other content: and submit suggestions, ideas, comments, questions, or other information, so long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of ":spam.": You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of a card or other content. Everbrite, Inc. reserves the right (but not the obligation) to remove or edit such content, but does not regularly review posted content.
If you do post content or submit material, and unless we indicate otherwise, you grant Everbrite, Inc. and its associates a nonexclusive, royalty-free, perpetual, irrevocable, and fully sub-licensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media. You grant Everbrite, Inc. and its associates the right to use the name that you submit in connection with such content, if they choose. You represent and warrant that you own or otherwise control all of the rights to the content that you post: that the content is accurate: that use of the content you supply does not violate this policy and will not cause injury to any person or entity: and that you will indemnify Everbrite, Inc. or its associates for all claims resulting from content you supply. Everbrite, Inc. has the right but not the obligation to monitor and edit or remove any activity or content. Everbrite, Inc. takes no responsibility and assumes no liability for any content posted by you or any third party.